Tourism Information

Customer Service Desk

Please visit the Customer Service Desk, located on Level Q to receive information about the centre, city information, what’s on and public transport.

Multi-lingual Staff

The Customer Service team is here to help! The Guest Experience Manager is multi-lingual, fluent in Mandarin along with a basic understanding of Japanese and Korean. If you need assistance with location, maps, stores please visit our Customer Service Desk.

Lost Child Wristbands

To ensure your child is safe at all times, visit the Customer Service Desk to receive your complementary children’s identification wristband. The wristband assists authorities to reunite children and parents quickly.

Lost and Found Service

If you’ve lost a precious item, please contact the Customer Service Desk on (07) 3223 6900 to see if it has been logged or found.

Parent’s Room

Visit the parents room located on Level 2, next to Daiso. The room is fully equipped with general amenities, changing tables and private feeding areas, microwaves and television.


Currency Exchange

The Myer Centre has three currency exchange facilities available.

Travel Money Oz is located on Level E at the Queen Street exit.

Travelex is located on Queen Street Mall next to Jo Mercer.

Remox is located on Level A near Queen Street Mall Bus Station.


Automatic Teller Machines (ATM)

The Myer Centre has a range of automatic teller machines (ATM’s) including Commonwealth Bank, ANZ and Reditellers. To find the ATM locations simply contact our Customer Service Desk on (07) 3223 6900.



Simply connect your wireless device to "FREE Shopping Centre WiFi" to enjoy the free WIFI. Click here for more information about connecting to the free WiFi. 


Stroller and Wheelchair hire

The Myer Centre also offers complimentary wheelchair and stroller hire for all customers. The service is free of charge, however current photographic ID must be provided at the Customer Service Desk. Please note, the stroller hire is for children under 12 months only. 


Taxis – The Myer centre is found at the top end of the Queen Street Mall. If travelling in by taxi, you will want to be dropped off on Elizabeth Street just past the Treasury Casino. Furthermore, the nearest taxi rank is located on Albert St, in front of JD Sports. 

Bus Interchange- the Brisbane City Council bus services pass through the underground bus interchange which has direct lift access into The Myer Centre. For more information about the bus terminals please contact the Customer Service Desk on (07) 3223 6900. Alternatively you can visit for more information regarding bus times.

Brisbane Visitor Information and Booking Centre

Whether it's tour and accommodation bookings, events and entertainment information, brochures and maps, or general tourist advice you need for Brisbane, the Brisbane Visitor Information and Booking Centre has it covered. 

The Regent, 167 Queen Street Mall, Queen St, Brisbane
P: 07 3006 6290
Open daily
Monday to Thursday – 9am-5:30pm
Friday – 9am-7pm
Saturday – 9am-5pm
Sunday – 10am-5pm