HELP KEEP OUR COMMUNITY SAFE

Your safety is our top priority as we manage COVID-19 together. We are continually working, alongside our retailers, to provide a safe and clean environment and have a range of protective measures in place to uphold hygiene standards across our centre. We want to assure our customers and community that we are monitoring and acting on current and future government and relevant health authority’s advice. For the latest advice, please visit the Queensland Government COVID-19 information website here. Thank you for shopping at The Myer Centre.

Wearing of Masks

The wearing of face masks in our centre is no long mandatory, however face masks are recommended whenever you cannot socially distance.

Increased Hand Sanitisation & Cleaning

Increased sanitisation and cleaning of all customer touch points and high traffic areas.

Hand Sanitiser At Entry Points

Please use the hand sanitiser provided as you enter the centre.

St John Ambulance Supported Safety Measures

St John Ambulance shares Vicinity’s commitment to community safety. Working closely together, they have reviewed our safety procedures and support the COVID-safe practices put in place at Vicinity.

FREQUENTLY ASKED QUESTIONS

DO I NEED TO WEAR A MASK WHEN I VISIT?

The wearing of face masks in our centre is no longer mandatory. However, face masks are recommended whenever you cannot socially distance.

WHAT ARE YOU DOING TO KEEP THE CENTRE CLEAN AND HYGIENIC?

The safety and wellbeing of our customers, retailers, team and the community is always our top priority, which is why we’re taking extra precautions to ensure our centres are clean and hygienic, including more thorough cleaning to high traffic and high touch areas.

We’re also asking everyone who visits us to practice healthy physical distancing and good hygiene.

WHAT SPECIFIC HYGIENE PRACTICES ARE IN PLACE?

In addition to our standard practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:

  • Increased cleaning schedules of high traffic areas, high contact surface points, including amenities, parents’ rooms, handles and rails
  • Hand sanitisers in convenient locations including entrances and exits
  • We’re encouraging physical distancing (1.5 metres) so please keep a healthy distance from one another while you’re visiting our centre.
  • We’re actively communicating and promoting the practice of good hygiene.
  • We are taking additional precautionary measures and continuing to monitor government advice and announcements.
  • Automated, regular public announcements centre-wide, communicating distancing expectations.
  • Zero tolerance on anti-social or disrespectful behaviour.

These are preventative measures that each of us can take to help keep our community safe.

HOW DO I STAY UP TO DATE WITH CENTRE INFORMATION?

We will continue to keep you updated through our social channels, email and website. Please sign up to our database or follow us on social media for regular updates.

DOES YOUR AIR CONDITIONING SPREAD THE VIRUS?

No. The Federal Health Department has outlined how COVID-19 can spread, which does not include via air conditioning. You can find more information here.

HOW DO I KNOW IF A STORE IS OPEN?

For store openings, you can search for retailers by name or category here for further details.

ARE FOODCOURTS OPEN?

Yes

POPULAR ARRIVAL TIMES

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This graph uses real-time data to show visitation numbers, updated every fifteen minutes and forecast for the day and week ahead.
You can filter by date to help you plan when to shop before you leave home.

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

  • Wash hands regularly, including after touching common surfaces and after coughing or sneezing.
  • If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.
  • Remember to practice social distancing (at least 1.5m away from any other customer)
  • Be sure to use our hand sanitiser located at entrances both on arrival and departure.

We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information please visit: https://www.health.gov.au/