HELP KEEP OUR COMMUNITY SAFE

Safety remains our top priority and we’ve been working hard, alongside our retailers, to ensure our centre has a thorough COVID Safe Plan in place utilising new technologies.

With our ongoing focus on health and safety, we have a range of protective measures in place to encourage everyone to follow distancing guidelines and health and hygiene measures in our centre, including physical and digital signage, loudspeaker announcements and line markings throughout our centre.

We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information, please visit the Queensland Government COVID-19 information website: qld.gov.au/health, as well as Queensland Government listed exposure sites here - following appropriate steps if you are a close, casual or low risk contact.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus through our website.

We would like to thank you for your continued support during this time.

CURRENT UPDATES

IMPORTANT CUSTOMER NOTICE
Friday 17 December 2021

Following restrictions communicated today, Friday 17 December, by the Queensland Government, as of 1am tomorrow (Saturday 18 December), the following updates to restrictions will apply within our centre:

— Fitted face masks are mandatory (exemptions apply) across Queensland in the following locations:

  • UPDATE: In cinemas & theatres
  • In shops and retail centres
  • Hospitals and aged care
  • On public transport
  • In rideshare vehicles
  • Airports and planes

— Mask are not mandatory in pubs, clubs and cafes, but they are recommended.

— Workplaces will still need to maintain CovidSafe plans

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We will continue to take extra precautions to ensure our centre is clean and hygienic every time you visit, including:

  • Increased sanitisation and cleaning of customer touch points and high traffic areas
  • Reminding visitors to keep a healthy distance apart with physical and digital signage, and PA announcements
  • Traffic and density management in our carparks and our malls using innovative heat mapping technology

We all have a part to play, and you can make a big difference in helping us maintain a COVIDSafe environment everybody can enjoy by:

  • Planning your shopping trip and using the closest entry to the store you are visiting
  • Keeping a healthy distance from other customers and team members
  • Wearing a mask – both indoor and outdoor
  • Maintaining good hygiene including washing your hands or using the hand sanitiser provided
  • Using QR codes at our centre and each of our retailers
  • Staying up to date with the latest Queensland Government listed exposure sites here and, if you are a close, casual or low risk contact, following the appropriate steps as outlined.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

Again, we thank you for your support throughout this challenging time. Please continue to check our website to understand store opening hours and which continue to operate popular click and collect services.

For the latest health advice, and to stay informed, we recommend visiting: www.covid19.qld.gov.au

And remember, if you feel unwell, please stay home.

IMPORTANT CUSTOMER NOTICE
Wednesday 10 November 2021

In-line with the recent announcement made by the Queensland Government, effective from Wednesday 10 November, the Queensland mask mandate will be relaxed. This is a result of Queensland reaching the required vaccination threshold of 80 percent first vaccination.

Under the new rules, face masks are no longer compulsory for indoor settings (including our centre).

For the latest health advice, and to stay informed, we recommend visiting www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/current-status/urgent-covid-19-update

And remember, if you feel unwell, please stay home.

IMPORTANT CUSTOMER NOTICE
Thursday 30 September 2021

We have been advised that the Queensland Government has listed Two Brothers Traditional Barber at The Myer Centre as a low risk contact site, with the following details:

  • Two Brothers Traditional Barber Friday 17 September 9:47am – 10:20am

If you visited the above location at the listed time please:

  • Get tested at your earliest convenience but you do not need to quarantine until you receive a negative test result.
  • Continue to monitor for symptoms, if you become symptomatic get tested and isolate until you receive a negative result.

The team at Two Brothers Traditional Barber is following advice from Queensland Health and our priority continues to be the health, safety and wellbeing of our customers, retailers, team members and broader community, and to ensure everyone can visit our centre safely.

We have also increased our cleaning roster with additional focus on specific areas including; balustrades, retailer door handles, vertical transport, toilets, sinks, change tables and parents’ rooms, customer entry and touch points, information screens, as well as communal furniture throughout the centre. This will continue for the foreseeable future.

For the latest health advice, and to stay informed, we recommend visiting covid19.qld.gov.au/

IMPORTANT CUSTOMER NOTICE
Thursday 30 September 2021

We have been advised that the Queensland Government has listed Coles Express at The Myer Centre as a casual contact site, with the following details:

  • Coles Express Monday 20 September 11:40am – 12:05pm

If you visited the above location at the listed time please:

  • Get tested immediately, even if you don’t have symptoms
  • Quarantine at home until you receive a negative test result
  • Complete the contact tracing self-assessment
  • Monitor your health and get tested if COVID symptoms emerge

The team at Coles Express is following advice from Queensland Health and our priority continues to be the health, safety and wellbeing of our customers, retailers, team members and broader community, and to ensure everyone can visit our centre safely.

We have also increased our cleaning roster with additional focus on specific areas including; balustrades, retailer door handles, vertical transport, toilets, sinks, change tables and parents’ rooms, customer entry and touch points, information screens, as well as communal furniture throughout the centre. This will continue for the foreseeable future.

For the latest health advice, and to stay informed, we recommend visiting covid19.qld.gov.au/

Wearing of Masks

In line with State Government direction, from 1am Saturday 18 December, fitted face masks are mandatory (exemptions apply) across Queensland in shops and retail centres. Mask are not mandatory in pubs, clubs and cafes, but they are recommended.

Security and Physical Distancing Officers

Security officers in high visibility vests are monitoring our centre to enforce physical distancing requirements as appropriate and are working together with local police.

Capacity Limits & Industry-Leading Heat-Mapping Technology

Maximum capacity limits are in place within the centre and within stores. Centre capacity and crowd density is actively monitored by heat mapping technology.

Increased Hand Sanitisation & Cleaning

Increased sanitisation and cleaning of all customer touch points and high traffic areas.

Hand Sanitiser At Entry Points

Please use the hand santiser located at each entrance and use hand sanitser when requested upon entering a store.

Physical Distancing Signage

Door, window, floor and freestanding signage are in place to assist with physical distancing measures. Please adhere to directions and guidance provided.

St John Ambulance Supported Safety Measures

St John Ambulance shares Vicinity’s commitment to community safety. Working closely together, they have reviewed our safety procedures and support the COVID-safe practices put in place at Vicinity.

FREQUENTLY ASKED QUESTIONS

DO I NEED TO WEAR A MASK WHEN I VISIT?

In line with State Government direction, from 1am Saturday 18 December, fitted face masks are mandatory (exemptions apply) across Queensland in shops and retail centres.

Mask are not mandatory in pubs, clubs and cafes, but they are recommended.

WHAT ARE YOU DOING TO KEEP THE CENTRE CLEAN AND HYGIENIC?

The safety and wellbeing of our customers, retailers, team and the community is always our top priority, which is why we’re taking extra precautions to ensure our centres are clean and hygienic, including more thorough cleaning to high traffic and high touch areas.

We’re also asking everyone who visits us to practice healthy physical distancing and good hygiene.

WHAT SPECIFIC HYGIENE PRACTICES ARE IN PLACE?

In addition to our standard practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:

  • Increased cleaning schedules of high traffic areas, high contact surface points, including amenities, parents’ rooms, handles and rails
  • The introduction of hand sanitisers in convenient locations including entrances and exits
  • We’re encouraging physical distancing (1.5 metres) so please keep a healthy distance from one another while you’re visiting our centre. Please follow window signage and floor decals around the centre including ones provided to retailers to assist with communicating distancing measures
  • We’re actively communicating and promoting the practice of good hygiene
  • We’ve deferred all centre events and activities for now
  • We are taking additional precautionary measures and continuing to monitor government advice and announcements.
  • Closure of playgrounds
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

These are preventative measures that each of us can take to help keep our community safe.

HOW ARE YOU ENCOURAGING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING DURING THEIR VISIT?

We’ve introduced distancing measures based on government recommendations, to ensure the wellbeing of everyone who visits and works at our centre, and we’re asking everyone in our centres to practice good hygiene.

To help minimise close contact, we’re asking everyone to follow the floor navigations throughout our centre, maintain a 1.5 metre distance from others, and where a mask at all times.

  • Physical and digital signage is in place to remind customers to keep a safe distance apart
  • Window signage and floor decals have been provided to retailers to assist with communicating distancing measures
  • Floor decals and physical distancing reference points are visible in key areas
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Closure of playgrounds
HOW DO I STAY UP TO DATE WITH CENTRE INFORMATION?

We will endeavour to update our store listings on this website with amended trading hours, and any store closures, in a timely manner so you can stay informed.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus through our social channels, email and website.

Please sign up to our database or follow us on social media for regular updates.

DOES YOUR AIR CONDITIONING SPREAD THE VIRUS?

We understand continuing community concerns about the spread of Coronavirus and are conscious of the spread of rumours and misinformation which is not helpful during these times of uncertainty.

The Federal Health Department has outlined how Coronavirus can spread, which does not include by air conditioning, that information is available here: https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-what-you-need-to-know_4.pdf

HOW DO I KNOW IF A STORE IS OPEN?

For store openings, you can search for retailers by name or category here for further details.

ARE FOODCOURTS OPEN?

Our foodcourt will be open from Sunday 4th of July following the further easing of restrictions.

POPULAR ARRIVAL TIMES

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This graph uses real-time data to show visitation numbers, updated every fifteen minutes and forecast for the day and week ahead.
You can filter by date to help you plan when to shop before you leave home.

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

  • Wash hands regularly, including after touching common surfaces and after coughing or sneezing.
  • If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.
  • Remember to practice social distancing (at least 1.5m away from any other customer)
  • Be sure to use our hand sanitiser located at entrances both on arrival and departure.

We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information please visit: https://www.health.gov.au/

Opening Hours
Monday
9:00am - 5:30pm
Tuesday
9:00am - 5:30pm
Wednesday
9:00am - 5:30pm
Thursday
9:00am - 5:30pm
Friday
9:00am - 9:00pm
Saturday
9:00am - 5:00pm
Sunday
10:00am - 5:00pm
Due to Government advice several stores have updated their trading hours, and others are closed. Please visit the store list for the latest information.
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